DL Zendesk Administrator

1. Community
2. Feedback - Reporting and analytics (Explore)
3. SLA Reporting at Agent level

We do need a report about the SLA breach, hope your team considers building it up. Thanks

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• DL Zendesk Administrator
• Created April 22, 2022 10:16
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Change Enter key from being Send button.

The enter key in the chat is sent directly. Can you change the settings? Our agent handles email and chats at the same time. The two modes of operation cannot be changed. We want to wrap, always m...

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• DL Zendesk Administrator
• Created April 22, 2022 04:25
• 3 votes

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Tickets created by agents or end users

Hi, if agents created a new ticket, what is the mail address that the end-user sees?

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• DL Zendesk Administrator
• Created April 15, 2022 06:38
• 0 votes