Dan Nolan

Total activity

14
Last activity

January 28, 2022 16:42
Member since

January 28, 2022 04:28
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3
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5

Activity overview

Latest activity by Dan Nolan

Dan Nolan commented, January 28, 2022 16:42
Morris Coyle no prob, glad to get to show this off lol
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- Dan Nolan
- Created January 28, 2022 16:42
- 0 votes
Dan Nolan commented, January 28, 2022 05:45
There's side-panel apps that can show the agent the user's other tickets, like Five Most Recent but what you really need to do is require info from the user to start a chat. The best way to stay or...
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- Dan Nolan
- Created January 28, 2022 05:45
- 0 votes
Dan Nolan commented, January 28, 2022 05:29
This is definitely possible, it's how I do onboarding but it is very complicated and cannot be done with just Zendesk. It really requires knowledge of webhooks, the zendesk API and Python, so for m...
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- Dan Nolan
- Edited January 28, 2022 05:32
- 2 votes
Dan Nolan commented, January 28, 2022 04:52
It could be a bunch of things, usually an issue with permissions from where the pictures are hosted, but there's an article that goes deep on troubleshooting better than I can: https://support.zend...
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- Dan Nolan
- Created January 28, 2022 04:52
- 0 votes
Dan Nolan commented, January 28, 2022 04:47
Yes. It sounds like what you want to do is format the comments better, individually, which you can do by iterating over each one with a for loop. I can't really test it (so very easily could be syn...
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- Dan Nolan
- Created January 28, 2022 04:47
- 1 vote
Dan Nolan commented, January 28, 2022 04:28
In the admin settings go to channels >> email >> Personalized email replies click enable. This only works if you're replying to the ticket via webhook, though. You'd have to create an agent accoun...
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- Dan Nolan
- Created January 28, 2022 04:28
- 0 votes