Rafael, thank you so much for your answer

I see that received_from, sent_to conditions are available in views. I need to know are these conditions available in triggers and automations. Unfortunately, sharing agreements are not configured in our dev account. Apparently you have them configured. Could you please tell me are are these conditions available in triggers and automations?

Greg, thank you for your attention

I've noticed received_from, sent_to and via_subtype_id conditions in json file our customer provided. I have no access to the real account so can not provide the link.

I also noticed that the such common conditions as brand_id and ticket_form_id are missed in the documentation too.

It would be great to document all these conditions brand_id, ticket_form_id, received_from, sent_to and via_subtype_id.