Michael Amromin

1. Agent guide
2. Ticket basics
3. Using CCs and followers

Hi Alexander, I think you can achieve this with Restrict CC app. https://www.zendesk.com/apps/support/632185/restrict-cc You need to install the app for the part of your team that works as internal...

• View comment
• Michael Amromin
• Created January 28, 2022 06:00
• 0 votes

1. Support
2. ...
3. Tickets
4. Configuring CC and follower permissions

Hi Guerrero, I guess you can achieve your goal with Restrict CC app. It can restrict who can be added as a copy by the organization domain. https://www.zendesk.com/apps/support/632185/restrict-cc  

• View comment
• Michael Amromin
• Created January 24, 2022 05:48
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Restricting end users from being added to tickets that are not on the tickets domain

Hi @...! I think you can achieve this with Restrict CC app. https://www.zendesk.com/apps/support/632185/restrict-cc

• View comment
• Michael Amromin
• Created January 20, 2022 12:11
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Agents adding incorrect end users to tickets

Hi @...! There is a great solution – Restrict CC app. Check it out on Marketplace here https://www.zendesk.com/apps/support/632185/restrict-cc  

• View comment
• Michael Amromin
• Created January 20, 2022 11:28
• 0 votes