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Kiko Li

Joined Oct 16, 2021

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Last activity Nov 05, 2021

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Latest activity by Kiko Li

Kiko Li commented,

Community comment Feedback - Reporting and analytics (Explore)

I can see that the agent status dataset is available in the API. However, it seems like I can only pull it for the day, not for a period of time. Is there a way to pull historical data through the API since this function won't be available before the end of this year?

View comment · Posted Nov 05, 2021 · Kiko Li

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Kiko Li commented,

CommentCustomizing reports

Hi,

In the Zendesk support dashboard - efficiency tab - tickets by first reply time brackets, this bar chart has drill in enabled, but when I clicked on the bars on the dashboard/query editor, it wouldn't show me the drill in option. Any ideas?

View comment · Posted Aug 27, 2021 · Kiko Li

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