Zbyněk Čepera
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Last activity
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Activity overview
Latest activity by Zbyněk Čepera-
Zbyněk Čepera commented,
Hello, I have a question. Does business hours mean that time will be paused for all SLAs?For example: I set the Pausable update to 24 hours. Will time be paused outside of business hours? Thank you,
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Zbyněk Čepera commented,
Hello, This is one of the basic functions of measuring productivity. Competitive tools commonly have this. So please inform the dev team and consider adding this feature in the future. If the fea...
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Zbyněk Čepera commented,
Hello, Please update. Is it possible to monitor agent status at this time? To see how long agents were in Online, Away, and / or Offline etc?And is it possible to monitor this even for agents who ...