Joanna Isac

1. Community
2. Feedback - Ticketing System (Support)
3. Edit internal notes

I understand internal notes are a System of Record. However, sometimes an agent can make a typo or add a note that is incorrect and wants to make changes within minutes - it's not possible. The opt...

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• Joanna Isac
• Created April 21, 2022 18:42
• 3 votes

1. Agent guide
2. Ticket basics
3. Adding comments to tickets

Any plans to add user-level internal notes? These would be automatically visible on any tickets opened by that user. 

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• Joanna Isac
• Created November 23, 2021 19:53
• 1 vote