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Amy Langdon

Joined Nov 03, 2022

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Last activity Oct 17, 2023

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Latest activity by Amy Langdon

Amy Langdon commented,

CommentFormatting and customizing your email

I noticed in the documentation that this includes attachments.  Does it only include the attachments for the latest public comment or all attachments related to the ticket? 

{{ticket.latest_public_comment_html}}

View comment · Posted Oct 17, 2023 · Amy Langdon

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Amy Langdon commented,

CommentRouting

We just started using this today and I'd like to be able to see how many agents did not accept a chat when it was offered to them.  We are seeing a delay of 2-3 minutes before something is accepted by a rep, but I don't know if it's a flaw in the system or if it's happening because reps are not accepting the message and it's rolling to the next one.  How can I figure out which scenario we have going on?

View comment · Posted Nov 03, 2022 · Amy Langdon

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