Stacy Win
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Total activity38
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Last activity
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Activity overview
Latest activity by Stacy Win-
Stacy Win commented,
Anais Go to the organization record and you can see the org id in the URL.
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Stacy Win commented,
@anais you can use this free Zendesk app Assignment Control. It isn't 100% and may have a slight delay in loading, but I've used this app in the past for your specific use case
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Stacy Win commented,
Brett Bowser - thanks, I got the support ticket notification. Fingers crossed this issue is a bug. This impacts how our organization allows agents to support macros. As most of the macros are share...
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Stacy Win commented,
Issue: when an agent updates a macro that is available to multiple groups, the original group availability is overwritten and only one group remains on the update (even if the agent has no intentio...
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Stacy Win commented,
Maky You picked the right Stacy Win! That is correct, I am not referring to the organizations as brands. The only problem with the solution you provided is there are over 300 organizations and only...
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Stacy Win commented,
Is this a defect or are there any solutions for this problem? We only use the web widget for client ticket submissions. A few clients are associated with multiple orgs. When they submit tickets, al...
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Stacy Win commented,
Does anyone know if the switch expression supports wildcards? Use Case: Have various organizations that need to be grouped together ncxyz = North Carolina ncabc = North Carolina flabc = Florida fl...
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Stacy Win commented,
Luke Aleo as Gabriel stated since the groups were probably used on past tickets, the group exists in the Explore Data Set. There are two ways to help filter out the deleted groups. Can create grou...
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Stacy Win commented,
Diane Bilo If your Zendesk account is unrestricted, agents are not restricted to tickets in the their groups, you can delete the old groups. But if your Zendesk account is restricted, you can use ...
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Stacy Win commented,
I'm trying to confirm an assumption I have on restricted ticket access accounts (agents can only see tickets in groups they are assigned to). If an agent has access to a View but does not have acce...