Stacy Win
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Total activity26
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Last activity
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Activity overview
Latest activity by Stacy Win-
Stacy Win commented,
Diane Bilo If your Zendesk account is unrestricted, agents are not restricted to tickets in the their groups, you can delete the old groups. But if your Zendesk account is restricted, you can use ...
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Stacy Win commented,
I'm trying to confirm an assumption I have on restricted ticket access accounts (agents can only see tickets in groups they are assigned to). If an agent has access to a View but does not have acce...
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Stacy Win commented,
Graeme Carmichael - this is a workaround, we plan to use that app. However, it isn't an ideal solution You have to indicate which users to hide the groups from, as things change the Admin has to ...
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Stacy Win commented,
We have a complex setup of Groups and Agents. As the account is supporting 3 different brands. For just one brand, there are about 9 regions for individual support. This complexity has the Zendesk ...
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Stacy Win commented,
Dave Dyson thanks I posted the idea to the Feedback Ticketing System (Support) Didn't see the link to the template, but I think I got all those details in the request, just in a slightly different ...
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Stacy Win created a post,
Deactivate Groups
I would like the ability to deactivate groups. Currently the only options are to have active group or delete them. This restricts the options available when changing the group model in accounts tha...
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Stacy Win commented,
DJ Buenavista Jr. - I get the functionality the way it was built. I'm saying this is a really bad user experience for accounts that restrict agent access to tickets by the groups they are in. Zende...
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Stacy Win commented,
Another use case that I hope falls under thisWe recently changed the business model for a team's group structure. The agents lost access to all their historical tickets that were closed and associa...
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Stacy Win commented,
Like why can't groups be deactivated like everything else (views, triggers, automations, macros). This way agents could still retain access to closed tickets they should be able to see. And the bus...
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Stacy Win commented,
DJ Buenavista Jr. That is a horrible design. We recently changed the group structure and now the agents lost access to all the tickets that had access to prior. And there is no resolution to get th...