Stacy Win
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Total activity30
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Last activity
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Activity overview
Latest activity by Stacy Win-
Stacy Win commented,
Does anyone know if the switch expression supports wildcards? Use Case: Have various organizations that need to be grouped together ncxyz = North Carolina ncabc = North Carolina flabc = Florida fl...
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Stacy Win commented,
Luke Aleo as Gabriel stated since the groups were probably used on past tickets, the group exists in the Explore Data Set. There are two ways to help filter out the deleted groups. Can create grou...
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Stacy Win commented,
Diane Bilo If your Zendesk account is unrestricted, agents are not restricted to tickets in the their groups, you can delete the old groups. But if your Zendesk account is restricted, you can use ...
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Stacy Win commented,
I'm trying to confirm an assumption I have on restricted ticket access accounts (agents can only see tickets in groups they are assigned to). If an agent has access to a View but does not have acce...
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Stacy Win commented,
Graeme Carmichael - this is a workaround, we plan to use that app. However, it isn't an ideal solution You have to indicate which users to hide the groups from, as things change the Admin has to ...
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Stacy Win commented,
We have a complex setup of Groups and Agents. As the account is supporting 3 different brands. For just one brand, there are about 9 regions for individual support. This complexity has the Zendesk ...
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Stacy Win commented,
Dave Dyson thanks I posted the idea to the Feedback Ticketing System (Support) Didn't see the link to the template, but I think I got all those details in the request, just in a slightly different ...
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Stacy Win created a post,
Deactivate Groups
I would like the ability to deactivate groups. Currently the only options are to have active group or delete them. This restricts the options available when changing the group model in accounts tha...
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Stacy Win commented,
@... - I get the functionality the way it was built. I'm saying this is a really bad user experience for accounts that restrict agent access to tickets by the groups they are in. Zendesk should loo...
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Stacy Win commented,
Another use case that I hope falls under thisWe recently changed the business model for a team's group structure. The agents lost access to all their historical tickets that were closed and associa...