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Zilvia Permata Sari - Innovation Team
Joined May 17, 2022
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Last activity Nov 14, 2024
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Latest activity by Zilvia Permata Sari - Innovation Team
Zilvia Permata Sari - Innovation Team created a post,
Post Feedback - Ticketing system (Support)
We simply name a "New" ticket as a queuing ticket or unassign ticket.
How can i set this scenario:
When the agents open / see the tickets:
1. Assigne will be automated filled in with their name
2. Status will be automate change to Open
So that we can easily track New Time (queuing time), and Open Time (Handling time by agent) for each ticket
Posted Jan 05, 2023 · Zilvia Permata Sari - Innovation Team
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