Chris Wiggins

1. Agent guide
2. Additional ticket channels
3. About Knowledge in the context panel and the Knowledge Capture app

Thanks @..., I certainly would not expect something to that detail. That is not practical given all of the variables. However, a high level, Now, Next, Future would help us in planning and build ou...

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• Chris Wiggins
• Created October 04, 2021 22:36
• 0 votes

1. Agent guide
2. Additional ticket channels
3. About Knowledge in the context panel and the Knowledge Capture app

Is there a public facing roadmap for Guide? 

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• Chris Wiggins
• Created October 04, 2021 15:03
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. The ultimate checklist to optimize your Zendesk

As a new admin to an existing ZD implementation this post is a fantastic list to help get associated with the product. The Zendesk training team should consider converting this into a learning path...

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• Chris Wiggins
• Created September 15, 2021 15:27
• 0 votes