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Tiffany Maberry

Joined Oct 28, 2021

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Last activity Jan 09, 2025

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Latest activity by Tiffany Maberry

Tiffany Maberry commented,

Community commentZendesk EAP - Article Multiplacement

Hi Katarzyna,
The main challenge that comes to mind is the new need for us to keep track of multiple URLs. We share knowledge base content with our internal Marketing, Product and other teams and I could see things getting a bit messy with various teams having various URLs. Also, I assume the duplicate URLs means we would have to edit EACH article individually now.

View comment · Posted Oct 18, 2024 · Tiffany Maberry

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Tiffany Maberry created a post,

PostZendesk EAP - Article Multiplacement

We've also noticed that placing an article in multiple categories categories creates additional URLs for each category it's added to. 
So if an article is in 2 categories = 2 article URLs
So if an article is in 3 categories = 3 article URLs
So if an article is in 4 categories = 4 article URLs
 

Posted Oct 09, 2024 · Tiffany Maberry

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Tiffany Maberry created a post,

PostZendesk EAP - Article Multiplacement

Adding an additional category to an existing article worked fine. The challenge for us came when we published the article and only the article title populated. There was no article text. A workaround we've figured out is to make one tiny change to the article (ie. add an extra space at the end of a sentence) and then save/publish again, and that seems to work. But it would be great if we didn't have to take that extra step.

Posted Oct 08, 2024 · Tiffany Maberry

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Tiffany Maberry commented,

Comment[ARCHIVE] Documentation

We recently added new labels to content related to an upcoming holiday campaign. As we're trying to create associated triggers for this content, it doesn't allow the addition of NEW labels when we try to configure & test. Any insight?

View comment · Posted Oct 28, 2021 · Tiffany Maberry

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