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Gideon Johnson

Joined Apr 27, 2023

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Last activity Dec 03, 2024

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Latest activity by Gideon Johnson

Gideon Johnson commented,

CommentCall routing, greetings, IVR, and recordings

When using API to download the call recordings, what's the best way to filter the tickets with recordings attached?

 

View comment · Posted Apr 28, 2023 · Gideon Johnson

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Gideon Johnson created a post,

Post Feedback - Voice (Talk)

Hello, we would like to download call recordings for our agents

Currently, there are two options available

Incremental Call exports of call metrics and Download Recordings app

Download recordings only allows downloading of recordings per ticket

When will there be an option to bulk download multiple ticket recordings?

Posted Apr 28, 2023 · Gideon Johnson

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Gideon Johnson created a post,

Post Developer - Zendesk APIs

Our Operations team need to export Zendesk calls for agents to run through speech analytics. 

So far I have found exporting data of reports to JSON and CSV files. We need to be able to export the last 500 calls for an agent?

How can this be achieved?

Edited Apr 27, 2023 · Gideon Johnson

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