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Gideon Johnson
Joined Apr 27, 2023
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Last activity Dec 03, 2024
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Latest activity by Gideon Johnson
Gideon Johnson commented,
When using API to download the call recordings, what's the best way to filter the tickets with recordings attached?
View comment · Posted Apr 28, 2023 · Gideon Johnson
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Gideon Johnson created a post,
Hello, we would like to download call recordings for our agents
Currently, there are two options available
Incremental Call exports of call metrics and Download Recordings app
Download recordings only allows downloading of recordings per ticket
When will there be an option to bulk download multiple ticket recordings?
Posted Apr 28, 2023 · Gideon Johnson
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Gideon Johnson created a post,
Our Operations team need to export Zendesk calls for agents to run through speech analytics.
So far I have found exporting data of reports to JSON and CSV files. We need to be able to export the last 500 calls for an agent?
How can this be achieved?
Edited Apr 27, 2023 · Gideon Johnson
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