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Jed Hollander
Joined Jan 11, 2022
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Last activity May 08, 2024
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Latest activity by Jed Hollander
Jed Hollander commented,
Barry Neary that's disappointing. Frankly, this whole conversation is disappointing. The problem with the application as it's built now, is you're trying to determine how a company handles their day to day ticketing process when you know nothing of the variables that help inform a team if such a feature can be utilized. In reality, you should be providing a basic feature kit that is industry standard and THEN customize it. You're working backwards and we're been telling Zendesk for the last 3 years what we want out of this specific feature and you're still not listening. Forcing users to a 3rd party app that costs money that you're probably getting a kickback on, is greedy and not good optics.
Makes me think very hard on whether or not I want to renew this product this year.
View comment · Posted May 08, 2024 · Jed Hollander
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Jed Hollander commented,
Need a bit of help on this one.
I have nested drop down fields and each value in the drop down field has a unique tag but ends with _US, _uk etc. Is there a formula I can use that IF _US is a tag on a ticket, it returns the exact value for that ticket?
Thanks you in
View comment · Posted Mar 01, 2024 · Jed Hollander
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Jed Hollander commented,
Apologies if this was asked / answered but, can a side conversation be initiated from Slack to Zendesk, or can it only be done from Zendesk to Slack?
thanks
View comment · Posted Mar 01, 2024 · Jed Hollander
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Jed Hollander commented,
Christopher Kennedy another question on this.
If the encoded ID needs to be in the body, what address is the email sent to? sending to our support alias creates a new ticket, and sending to the support+idxxxxxxx doesn't work at all.
TYIA
View comment · Posted Dec 21, 2023 · Jed Hollander
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Jed Hollander commented,
Hi there, Aimee Spanier
Is there a way to clean up this markup
{% for comment in ticket.comments %}
Comment:
{{comment.created_at}}
{{comment.created_at_with_time}}
{{comment.author.name}}
{{comment.value}}
Attachment:
{% for attachment in comment.attachments %}
{{attachment.filename}}
{{attachment.url}}
{% endfor %}
{% endfor %}
to only include the URL's for all the attachments in public comments but not the comments? The above returns all comments without an attachment as well and I'm having trouble editing it.
Thanks!
View comment · Posted Nov 28, 2023 · Jed Hollander
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Jed Hollander commented,
Thank you for the clarification. The documentation on any of the API stuff is not exactly as flushed out as I figured it would be so thank you again.
View comment · Posted Nov 21, 2023 · Jed Hollander
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Jed Hollander commented,
Following up here what’s the syntax of use? Do we just add the encoded ticket ID to the subject line or is it its own email address? Thanks.
View comment · Posted Nov 15, 2023 · Jed Hollander
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Jed Hollander commented,
Ivan Miquiabas thank you for confirming.
View comment · Posted Nov 09, 2023 · Jed Hollander
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Jed Hollander commented,
Was this ever answered?
I Agree would be good to know Api token with restricted acesss
I want to give someone API Access to work on an integration but I do not want them to have access to reporting. Is this possible?
Thanks.
View comment · Posted Nov 08, 2023 · Jed Hollander
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Jed Hollander commented,
Good afternoon.
Is it possible to report out on a specific field and only the tag that corresponds to the drop down selection in the field?
For example I have a dropdown with 10 choices, each of those 10 choices has it's own unique tag. I want to report out on only choice 1 and show only the tag that corresponds with choice 1 in the dropdown.
Thanks in advance.
View comment · Posted Oct 10, 2023 · Jed Hollander
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