Jed Hollander

1. Agent guide
2. Ticket basics
3. Working with problem and incident tickets

Is it possible to have an INC ticket, when attached to the Problem ticket, duplicate the fields that are set by the Problem ticket?

• View comment
• Jed Hollander
• Created October 08, 2022 01:38
• 0 votes

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Resources for upgrading to the Zendesk Agent Workspace

I am assuming moving to Agent Workspace will impact all subdomains being used under the main domain account in Zendesk?

• View comment
• Jed Hollander
• Created August 02, 2022 14:41
• 0 votes

1. Email
2. Managing your email
3. Using the allowlist and blocklist to control access to Zendesk Support

Want to confirm as it's not really clear. If I want to only accept issues from the folks with specific domains, I need to do the following:   1. Turn off this option 2. Add the allowed users domai...

• View comment
• Jed Hollander
• Created March 31, 2022 18:16
• 0 votes