Jed Hollander
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Recent activity by Jed Hollander-
Hi there, Aimee Spanier Is there a way to clean up this markup {% for comment in ticket.comments %} Comment: {{comment.created_at}} {{comment.created_at_with_time}} {{comment.author.name}} {{c...
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Thank you for the clarification. The documentation on any of the API stuff is not exactly as flushed out as I figured it would be so thank you again.
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Following up here what’s the syntax of use? Do we just add the encoded ticket ID to the subject line or is it its own email address? Thanks.
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Ivan Miquiabas thank you for confirming.
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Was this ever answered? I Agree would be good to know Api token with restricted acesss I want to give someone API Access to work on an integration but I do not want them to have access to report...
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Good afternoon. Is it possible to report out on a specific field and only the tag that corresponds to the drop down selection in the field? For example I have a dropdown with 10 choices, each of ...
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In regards to linking Filters across reports using the Beta Builder, how is that accomplished? Apologies if I am missing something obvious but I don't seem to be able to do it. Thanks.
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Sabra a question for you. Could you explain if there's a way using Skill routing to tag the tickets based on assigning each priority to a skill then setting a cap for each of those skills? I've tr...
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My apologies Janet Holyoak I was addressing Sabra from zendesk. Your scenario makes perfect sense and another reason why this feature was prematurely released. There's not enough settings in place ...
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Another thought. Can you confirm I have this right? Your definition of "Capacity" means that if a user gets lets say 5 tickets as open (that's what my capacity is set to) and puts 2 of those ticket...