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Abie Paganpan

Joined Mar 01, 2023

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Last activity Mar 01, 2023

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Latest activity by Abie Paganpan

Abie Paganpan commented,

CommentMetrics, attributes, and filters

Hi, 

I am trying to extract a report on the total replies sent by an agent on a weekly basis. However, I am confused with the term "Agent Replies" and Public Comments". 

Can you help me explain this? Also, when I get the total number of tickets created for the week, it does not match the number of replies that I am getting. 

 

 

View comment · Posted Mar 01, 2023 · Abie Paganpan

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