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Abie Paganpan
Joined Mar 01, 2023
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Last activity Mar 01, 2023
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Latest activity by Abie Paganpan
Abie Paganpan commented,
CommentMetrics, attributes, and filters
Hi,
I am trying to extract a report on the total replies sent by an agent on a weekly basis. However, I am confused with the term "Agent Replies" and Public Comments".
Can you help me explain this? Also, when I get the total number of tickets created for the week, it does not match the number of replies that I am getting.
View comment · Posted Mar 01, 2023 · Abie Paganpan
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