Federica
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Total activity18
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes5
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Subscriptions6
Activity overview
Latest activity by Federica-
Federica created a post,
Chatbot customization
AnsweredHello, We are using a classic Chatbot in our web site but it's not present in all pages. How is possible to customize it so it will be present in every page? I dind't find any option. Is this some...
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Federica created a post,
Request feedback after negative article vote - code implementation
Hello! I would like to implement a survey for users that visit our help center after a negative vote and this is requested from many others Zendesk users. I found a good option here https://suppor...
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Federica commented,
Hey! Amazing workaround thanks!! This will help me a lot! I have a question : Where the feedback generated with the workaround code for the not useful votes will go? Are thy going to a special que...
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Federica commented,
Hey! This is actually what I need to improve our Help Center. I'm working on this kind of reports and datas and it will be very useful if we can know why an article has been voted as no useful. Cr...
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Federica commented,
Hello! I have few questions: - is there a way for coordinators that work on tickets to evaluate the answer bot suggestions provided to a ticket? Coordinators can see the suggestions but cannot eva...
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Federica commented,
Hey Thanks! I will use the tag to trigger them, amazing! Thank you!
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Federica commented,
Hello! I'm in charge of documentations and articles so I want that flagged articles arrive to me. So basically, when an agent create a flagged article with some updates and press Send Feedback butt...