Federica
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Total activity30
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes7
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Subscriptions11
Activity overview
Latest activity by Federica-
Federica commented,
Hello! Is there a way to export your work from Sandbox to, for example, a .csv file? I' m asking because I'm setting the new bots using the flow builder and it would be nice to share it with my co...
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Federica commented,
Hello, I have a question regarding the reports. Is it possible to analyze "revisiting %" ? What we would like to track is users who start using our widget, file a ticket and go back to the widg...
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Federica commented,
Hello! I want to activate Flow builder for our widget but I have few questions: 1) What happens if the user asks for something that is not pertinent? So in the case the bot is not trained. Does the...
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Federica commented,
Hello! We want to activate Messaging to implement Flow builder in our actual widget. We don't want to activate Chat Live (not necessary at the moment). Can we activate messaging without the Chat? T...
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Federica commented,
Hello! We want to activate AW but we have some concerns: 1) How long does take the activation? I know that it's gonna require a while but I would hear from some other users. Are we speaking about ...
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Federica created a post,
Chatbot customization
AnsweredHello, We are using a classic Chatbot in our web site but it's not present in all pages. How is possible to customize it so it will be present in every page? I dind't find any option. Is this some...
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Federica created a post,
Request feedback after negative article vote - code implementation
Hello! I would like to implement a survey for users that visit our help center after a negative vote and this is requested from many others Zendesk users. I found a good option here https://suppor...
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Federica commented,
Hey! Amazing workaround thanks!! This will help me a lot! I have a question : Where the feedback generated with the workaround code for the not useful votes will go? Are thy going to a special que...
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Federica commented,
Hey! This is actually what I need to improve our Help Center. I'm working on this kind of reports and datas and it will be very useful if we can know why an article has been voted as no useful. Cr...
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Federica commented,
Hello! I have few questions: - is there a way for coordinators that work on tickets to evaluate the answer bot suggestions provided to a ticket? Coordinators can see the suggestions but cannot eva...