Freyja
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Total activity34
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes7
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Subscriptions13
Activity overview
Latest activity by Freyja-
Freyja commented,
Hello, I have a question regarding formatting tables. Every time I create a table (new table or copy and paste from another doc) the format change completely when I publish the article. I understan...
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Freyja commented,
Hello, I have a question regarding the metric agent_transfer_completed. Is this related only to live chat? Because we don't have live chat but only the option to contact us by opening a ticket via ...
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Freyja commented,
Hello! Is there a way to export your work from Sandbox to, for example, a .csv file? I' m asking because I'm setting the new bots using the flow builder and it would be nice to share it with my co...
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Freyja commented,
Hello, I have a question regarding the reports. Is it possible to analyze "revisiting %" ? What we would like to track is users who start using our widget, file a ticket and go back to the widg...
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Freyja commented,
Hello! I want to activate Flow builder for our widget but I have few questions: 1) What happens if the user asks for something that is not pertinent? So in the case the bot is not trained. Does the...
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Freyja commented,
Hello! We want to activate Messaging to implement Flow builder in our actual widget. We don't want to activate Chat Live (not necessary at the moment). Can we activate messaging without the Chat? T...
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Freyja commented,
Hello! We want to activate AW but we have some concerns: 1) How long does take the activation? I know that it's gonna require a while but I would hear from some other users. Are we speaking about ...
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Freyja created a post,
Chatbot customization
AnsweredHello, We are using a classic Chatbot in our web site but it's not present in all pages. How is possible to customize it so it will be present in every page? I dind't find any option. Is this some...
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Freyja created a post,
Request feedback after negative article vote - code implementation
Hello! I would like to implement a survey for users that visit our help center after a negative vote and this is requested from many others Zendesk users. I found a good option here https://suppor...
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Freyja commented,
Hey! Amazing workaround thanks!! This will help me a lot! I have a question : Where the feedback generated with the workaround code for the not useful votes will go? Are thy going to a special que...