Eduardo Cunha

Total activity

45
Last activity

September 27, 2023 20:03
Member since

February 09, 2022 17:45
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0
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22

Activity overview

Latest activity by Eduardo Cunha

Eduardo Cunha created a post, September 27, 2023 20:03
Read CC organization
Answered
1. Community
2. Zendesk Suite Q&A
I need to update the trigger that notifies the requester of comment update, that if the requester's organization is external (one that is not from our company) or the CC' organization as well is ex...
- Eduardo Cunha
- Created September 27, 2023 20:03
- 2 followers
- 1 comment
- 1 vote
Eduardo Cunha created a post, August 07, 2023 19:32
Ticket attachments
Answered
1. Community
2. Zendesk Suite Q&A
Is it possible to make attachments open directly on their respective programs like word, and pdf, instead of having to download everything?
- Eduardo Cunha
- Created August 07, 2023 19:32
- 2 followers
- 1 comment
- 1 vote
Eduardo Cunha created a post, June 30, 2023 19:23
User guide?
Answered
1. Community
2. Zendesk Suite Q&A
Is there any page with the main articles an agent would need to work on tickets and anything related to their permissions? I already have this link: https://support.zendesk.com/hc/en-us/categories...
- Eduardo Cunha
- Created June 30, 2023 19:23
- 5 followers
- 2 comments
- 0 votes
Eduardo Cunha commented, June 14, 2023 18:23
I know that there is app's inside zendesk Marketplace, for example: https://www.zendesk.com/marketplace/apps/support/358944/field-conditions/?queryID=2f9f54e20abef583204b87cf43448acd This app is pa...
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- Eduardo Cunha
- Created June 14, 2023 18:23
- 0 votes
Eduardo Cunha commented, May 18, 2023 16:37
Fiquei com uma dúvida, no início do artigo fala que será liberado para planos Suites a partir do Growth: Mas no meio do artigo explica que será apenas para o plano Enterprise:
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- Eduardo Cunha
- Created May 18, 2023 16:37
- 3 votes
Eduardo Cunha created a post, May 09, 2023 16:59
Problemas com Encaminhamento Omnichannel
1. Community
2. Zendesk Suite Q&A
O encaminhamento omnichannel está ativado em minha conta com as regras de capacidade. Quando meus agentes ficam online, eles recebem automaticamente mais tickets do que a capacidade deles permite. ...
- Eduardo Cunha
- Created May 09, 2023 16:59
- 3 followers
- 1 comment
- 0 votes
Eduardo Cunha created a post, February 02, 2023 13:38
How to make attachment field required on web form for customers?
1. Community
2. Zendesk Suite Q&A
I've been searching to find a way to make zendesk attachment field required and I found this documentation: https://support.zendesk.com/hc/en-us/community/posts/4409515169946-Requiring-a-ticket-att...
- Eduardo Cunha
- Created February 02, 2023 13:38
- 2 followers
- 0 comments
- 0 votes
Eduardo Cunha created a post, January 10, 2023 13:28
How can I bulk import articles from csv or excel files into zendesk guide?
Answered
1. Community
2. Zendesk Suite Q&A
Is there anway to import articles in bulk to zendesk Guide? I have more than 2 thousand articles and I'd like to import those ones in bulk without having to create article by article.
- Eduardo Cunha
- Created January 10, 2023 13:28
- 3 followers
- 2 comments
- 3 votes
Eduardo Cunha created a post, November 23, 2022 14:13
Zendesk integration with Jira
1. Community
2. Zendesk Suite Q&A
I've set up an integration between zendesk and Jira, and I've heared people say that is possible to sync zendesk ticket status with the status on the tasks on Jira, That means if I change the statu...
- Eduardo Cunha
- Created November 23, 2022 14:13
- 3 followers
- 2 comments
- 0 votes
Eduardo Cunha created a post, July 21, 2022 16:34
Dashboard creation
Answered
1. Community
2. Zendesk Suite Q&A
Hello! I'd like to know if it is possible to create a dashboard that shows how many tickets an agent did not accept. Important: the routing is set by "Assigned" as on the image below: So for exa...
- Eduardo Cunha
- Created July 21, 2022 16:34
- 2 followers
- 1 comment
- 0 votes