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Eduardo Cunha

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Activity overview

Latest activity by Eduardo Cunha
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    Eduardo Cunha created a post,

    Zendesk integration with Jira

    I've set up an integration between zendesk and Jira, and I've heared people say that is possible to sync zendesk ticket status with the status on the tasks on Jira, That means if I change the statu...

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    Eduardo Cunha created a post,

    Dashboard creation

    Answered

    Hello! I'd like to know if it is possible to create a dashboard that shows how many tickets an agent did not accept. Important: the routing is set by "Assigned" as on the image below:   So for exa...

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    Eduardo Cunha created a post,

    Instagram Integration

    I've integrate the instagram into the account, but when a costumer replies an story asking something about that story, I can't see which story they are reffering to, so I have to go into the app, a...

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    Eduardo Cunha created a post,

    Tickets vindos como SPAM

    Answered

    Todos os tickets da minha base estão chegando como SPAM e não consigo resolver, até mesmo de usuários finais.  

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    Eduardo Cunha created a post,

    Tickets estão vindo como Spam

    Todos os tickets da minha base estão chegando como SPAM e não consigo resolver, até mesmo de usuários finais.  

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    Eduardo Cunha commented,

    Kyle Davis Thanks a lot my friend, I've posted a topic about redirecting chats, do you think you know the answer?  Here is the link: https://support.zendesk.com/hc/en-us/community/posts/44743866308...

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    Eduardo Cunha commented,

    Kyle Davis how did you set up a dark theme?

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    Eduardo Cunha created a post,

    How to redirect live chats of different brands?

    Considering the agent workspace is active Good afternoon, imagine a scenario where I have 3 brands, consequently, 3 widgets different from each other. I have 3 departments responsible, each departm...

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    Eduardo Cunha commented,

    As far as I understand, is because natively we don't have active messages for Whatsapp  

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    Eduardo Cunha created a post,

    Atribuição de chats para diferentes grupos

    Boa tarde, imagine um cenário onde eu tenho 3 marcas, consequentemente, 3 widgets diferentes um do outro.  Tenho 3 departamentos responsáveis, cada um para uma das marcas, então imagine Departament...