Eduardo Cunha
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Total activity33
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by Eduardo Cunha-
Eduardo Cunha created a post,
How to make attachment field required on web form for customers?
I've been searching to find a way to make zendesk attachment field required and I found this documentation: https://support.zendesk.com/hc/en-us/community/posts/4409515169946-Requiring-a-ticket-att...
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Eduardo Cunha created a post,
How can I bulk import articles from csv or excel files into zendesk guide?
AnsweredIs there anway to import articles in bulk to zendesk Guide? I have more than 2 thousand articles and I'd like to import those ones in bulk without having to create article by article.
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Eduardo Cunha created a post,
Zendesk integration with Jira
I've set up an integration between zendesk and Jira, and I've heared people say that is possible to sync zendesk ticket status with the status on the tasks on Jira, That means if I change the statu...
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Eduardo Cunha created a post,
Dashboard creation
AnsweredHello! I'd like to know if it is possible to create a dashboard that shows how many tickets an agent did not accept. Important: the routing is set by "Assigned" as on the image below: So for exa...
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Eduardo Cunha created a post,
Instagram Integration
I've integrate the instagram into the account, but when a costumer replies an story asking something about that story, I can't see which story they are reffering to, so I have to go into the app, a...
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Eduardo Cunha created a post,
Tickets vindos como SPAM
AnsweredTodos os tickets da minha base estão chegando como SPAM e não consigo resolver, até mesmo de usuários finais.
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Eduardo Cunha created a post,
Tickets estão vindo como Spam
Todos os tickets da minha base estão chegando como SPAM e não consigo resolver, até mesmo de usuários finais.
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Eduardo Cunha commented,
Kyle Davis Thanks a lot my friend, I've posted a topic about redirecting chats, do you think you know the answer? Here is the link: https://support.zendesk.com/hc/en-us/community/posts/44743866308...
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Eduardo Cunha commented,
Kyle Davis how did you set up a dark theme?
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Eduardo Cunha created a post,
How to redirect live chats of different brands?
Considering the agent workspace is active Good afternoon, imagine a scenario where I have 3 brands, consequently, 3 widgets different from each other. I have 3 departments responsible, each departm...