Chris O'Brien

1. Community
2. Feedback - Ticketing System (Support)
3. Linked Problem ticket field not usable by triggers automations macros

I also would like to see this implemented! It could greatly increase the efficiency of many workflows.

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• Chris O'Brien
• Created January 14, 2022 19:28
• 0 votes

1. Support
2. ...
3. Tickets
4. Where can I use Markdown and HTML in Zendesk Support?

Can I use HTML in the body of an email for a trigger? We have an auto-reply that goes out to users writing with newly created tickets, and we want a nicely formatted, HTML email to be sent to them.

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• Chris O'Brien
• Created January 07, 2022 19:39
• 0 votes