Gaurav Sharma
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Total activity47
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Last activity
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Activity overview
Latest activity by Gaurav Sharma-
Gaurav Sharma commented,
Dainne Lucena thanks for your response. I have created created a calculated metric for ticket assigned from one group to another , but i am not sure how i can get the details on how to break down t...
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Gaurav Sharma commented,
Hi team , I am looking to create a report for tickets sent from L1 group to L2 group .So i want to create a table which has the total number of tickets assigned to each agent and out of that how ma...
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Gaurav Sharma commented,
Hi, We have recently added pausable update SLA for our customers . I feel that this is a really great feature , but we have been facing a few issues with this SLA not kicking in on time . on update...
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Gaurav Sharma commented,
Hi , we have a lot of organisations in our zendesk , and we also add tags to orgs when they are created . Is there a way where i could generate a report in explore for the orgs which have a particu...
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Gaurav Sharma commented,
Hi ,is there a way where i could addd different trigger to post slack notifications in different channels . I want to post notifications in different channels for different trigger conditions . for...
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Gaurav Sharma commented,
Hi Team , when i add condition in from it hides the fields until that condition is met , is there a option where the fields are not hidden and also are required to be filled by agent when they are ...
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Gaurav Sharma commented,
Hi Dane, i have one more query i have different schedules and tickets are assigned to different schedules depending on few conditions , so i have one schedule that is 24*5 and the other is 8*5 , so...
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Gaurav Sharma commented,
Hi , I have added a condition to send first follow up email on tickets which are pending for more that 48 hrs , but the automation is not sending emails on few tickets and i have checked the ticket...
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Gaurav Sharma commented,
Hi , i am able to add private comments on tickets using target url and triggers , but when i try to use the similar login for webhook , only the tags are getting added from trigger but comment is n...
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Gaurav Sharma commented,
Hi , I just want to know if the periodic update SLA is stopped for pending tickets or not ? Cos i can see that there were a few tickets where periodic update was breached and not other SLA was brea...