Zendesk System Admin
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Total activity44
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes7
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Subscriptions17
Activity overview
Latest activity by Zendesk System Admin-
Zendesk System Admin commented,
Hi, We have recently added pausable update SLA for our customers . I feel that this is a really great feature , but we have been facing a few issues with this SLA not kicking in on time . on update...
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Zendesk System Admin commented,
Hi , we have a lot of organisations in our zendesk , and we also add tags to orgs when they are created . Is there a way where i could generate a report in explore for the orgs which have a particu...
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Zendesk System Admin commented,
Hi ,is there a way where i could addd different trigger to post slack notifications in different channels . I want to post notifications in different channels for different trigger conditions . for...
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Zendesk System Admin commented,
Hi Team , when i add condition in from it hides the fields until that condition is met , is there a option where the fields are not hidden and also are required to be filled by agent when they are ...
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Zendesk System Admin commented,
Hi Dane, i have one more query i have different schedules and tickets are assigned to different schedules depending on few conditions , so i have one schedule that is 24*5 and the other is 8*5 , so...
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Zendesk System Admin commented,
Hi , I have added a condition to send first follow up email on tickets which are pending for more that 48 hrs , but the automation is not sending emails on few tickets and i have checked the ticket...
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Zendesk System Admin commented,
Hi , i am able to add private comments on tickets using target url and triggers , but when i try to use the similar login for webhook , only the tags are getting added from trigger but comment is n...
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Zendesk System Admin commented,
Hi , I just want to know if the periodic update SLA is stopped for pending tickets or not ? Cos i can see that there were a few tickets where periodic update was breached and not other SLA was brea...
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Zendesk System Admin commented,
Hi , Is there a way where i could limit that only Admin can create organisations , as for now all agents are able to create orgs and sometimes agents are creating 2-3 different organisations for on...
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Zendesk System Admin commented,
Dane , we are trying to track ticket assignments for agents in shifts for the whole week. So when i select the date as this week i am getting tickets assigned in night shift for today even before ...