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Ron Miller

Joined Apr 14, 2022

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Last activity Apr 14, 2022

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Ron Miller commented,

CommentTicket basics

Hey Team!

Just tested this out in a few different formats (Ticket Created from Zendesk), and I haven't been able to recall / unsend one of the emails, even after immediately changing the comment to internal (immediately being within a few seconds of send).

Workflow was:

Add Ticket > sent to gmail address > add Subject + Comment > Submit as Open > "Events" > Change to internal.

Any update as to if this only works with certain servers? 

View comment · Posted Apr 14, 2022 · Ron Miller

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