Pluriell SRL (EMEA Partner EUR)
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Total activity87
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Last activity
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Activity overview
Latest activity by Pluriell SRL (EMEA Partner EUR)-
Pluriell SRL (EMEA Partner EUR) created a post,
Routing ticket evenly among agents
Hello, I would like to route ticket evenly among three agents.Is there a way where Zendesk can allow that ? Thank you
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Pluriell SRL (EMEA Partner EUR) created a post,
What happens if a contact responds via email forwarding?
Hello, If a contact replies to an agent via forwarding a notification from Zendesk, what will happen?Will this response create a new ticket or go into the original ticket? Thank you very much
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Pluriell SRL (EMEA Partner EUR) created a post,
How to modify Ticket ID Format ?
AnsweredHello,I would like to modify the Ticket ID format (for example: Txxx).What's the process to follow up to do it ? Thank you very much
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Pluriell SRL (EMEA Partner EUR) created a post,
Group assignement with Microsoft Outlook Add-In
Hello,I've just installer the Microsoft Outlook Add-in and I'm facing the problem that ticket are automaticcaly assigned to the default group.Is there a way to modify that and be able to choose whi...
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Pluriell SRL (EMEA Partner EUR) commented,
This would be great if notification could be based on advanced trigger
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Pluriell SRL (EMEA Partner EUR) commented,
Hello Nils Z.,Thank you.Unfortunately, the app "Ticket Requirement" doesn't answer 100% to my needs.
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Pluriell SRL (EMEA Partner EUR) created a post,
How to make a ticket field mandatory depending on the status ?
AnsweredHello,I create a custom field "Due date" How to make it mandatory ((or better, make it appear and mandatory) when submitting ticket with "On hold" status. Thank you
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Pluriell SRL (EMEA Partner EUR) commented,
Thank you very much
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Pluriell SRL (EMEA Partner EUR) created a post,
How to remove "Did you find this helpful?" in article ?
Hello,I would like to remove th question "Did you find this helpful?" displayed at the end of article.How to do it ? Thank you very much
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Pluriell SRL (EMEA Partner EUR) created a post,
How to prevent email creation when mail send to the address added include a certain subject
Hello,Using support address to create ticket, I would like certain email sent to this support address not to create ticket depending on words contained in the mail subject.Is there way to realize i...