Renaud Croix
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Total activity63
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Last activity
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Activity overview
Latest activity by Renaud Croix-
Renaud Croix created a post,
How to restrict ticket form to specific End User ?
Hello,I would like to create a ticket field value only available to specific End User.Is it possible to do it ?If yes, How?Thank you
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Renaud Croix commented,
Hi Kasper Sorensen Thank you for the answer
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Renaud Croix created a post,
How to hide dropdown field value in the request form for End User ?
Hello,I would like to hide a specific dropdown field value in the request form for End User ? How to proceed ? Thank you
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Renaud Croix created a post,
How to integrate icon in the section title block in the home page ?
Hello,I would like to integrate icon alongside with the section title in the home page of my helpcenter in order to have something like this: How could I proceed ? Thank you in advance
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Renaud Croix commented,
Pedro Rodrigues Thank you, very useful
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Renaud Croix created a post,
Field Values Available to specific agents
Hi,I would like to make a specific field value of a dropdown custom field only available to a specific group of agent.Is there way to do it ? Thank you
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Renaud Croix commented,
+1
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Renaud Croix commented,
Top, thank you
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Renaud Croix commented,
Thank you @..., In the case, not every assignee needs to receive this notification, but only to two specific agents.I'll need to create a specific trigger for each one and add "Meet ALL Condition":...
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Renaud Croix created a post,
Notify assignee when ticket updated by an other agent
Hello,I would like to create an email notification for the ticket assignee when a ticket is updated (ticket field changed, new comment, status changed,...) by someone else than him. How to integrat...