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Aran Liu's Avatar

Aran Liu

Joined Oct 16, 2021

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Last activity Jan 31, 2024

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ACTIVITY OVERVIEW

Latest activity by Aran Liu

Aran Liu commented,

Community comment Feedback - Reporting and analytics (Explore)

+1

View comment · Posted Jan 30, 2024 · Aran Liu

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Aran Liu commented,

Community comment Q&A - Tickets and email

Brett Bowser The problem has been resolved. To clarify, the underlying issue stemmed from reaching the storage limit, and it is necessary to clear some space.

View comment · Posted Jan 08, 2024 · Aran Liu

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Aran Liu commented,

Community comment Q&A - Tickets and email

Jan Mundin Storage limit of Zendesk

View comment · Posted Jan 05, 2024 · Aran Liu

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Aran Liu commented,

Community comment Q&A - Tickets and email

Dane Thanks, contacted and resolved. Also updating how it was resolved:
Apparently the best way is re-type the whole code again or copy pasting the html into Notepad before pasting it to Zendesk. The reason of the issue (in my instance) is because some strange and weird code was attached to the link when copy pasting, which on the user end (our end) will seem normal.

View comment · Posted Dec 27, 2023 · Aran Liu

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Aran Liu commented,

Community comment Q&A - Tickets and email

Apparently it's because of reaching the storage limit.

View comment · Posted Dec 27, 2023 · Aran Liu

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Aran Liu commented,

Community comment Q&A - Tickets and email

Same issue as Ivan Kiprin, can't find the option to enable rich content and the links are all unclickable at the moment.

View comment · Posted Dec 10, 2023 · Aran Liu

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Aran Liu commented,

Community comment Feedback - Ticketing system (Support)

Same situation here, need to update 600 macros

View comment · Posted Nov 17, 2023 · Aran Liu

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Aran Liu commented,

Community comment Q&A - Tickets and email

Happening today

View comment · Posted Sep 06, 2023 · Aran Liu

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Aran Liu commented,

CommentTicket customization

Hi Dane, we also need to differentiate between Solved and Closed tickets. Just tagging you to make sure I'm in the loop. Can you keep me updated on this?

Also, I think having different ticket statuses for different groups of agents is a good idea.

View comment · Edited Feb 07, 2023 · Aran Liu

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Aran Liu commented,

Community comment Feedback - Ticketing system (Support)

Chris Gough Interesting thing is, Zendesk sells for CRM has a round-robin function

View comment · Posted Aug 05, 2022 · Aran Liu

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