Aran Liu
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Total activity81
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Last activity
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Member since
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Following0 users
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Votes50
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Activity overview
Latest activity by Aran Liu-
Aran Liu commented,
+1
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Aran Liu commented,
+1
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Aran Liu commented,
Hi Elaine, thanks a bunch! It's the second scenario!
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Aran Liu created a post,
How do i know how many tickets are open each day?
AnsweredNew to explore, it's too hard, I can't seem to get things running... How do I create a query on "How do I know how many tickets are open each day?" I believe it's Count Tickets Created (Status New)...
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Aran Liu commented,
Ah... I see now, we're currently using suite growth so the feature isn't available, we will upgrade our account soon... Thanks guys.
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Aran Liu commented,
I think there's a way to connect Facebook Group with Zendesk by using Intergromat or Zapier, but it's relatively hard to configure. Able to grab Facebook Group's keyword alerts and convert them to ...
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Aran Liu created a post,
Is there a way to see how many tickets an agent replies to in a specific time range?
AnsweredI'm relatively new to Zendesk Explore, so need some help here. :'( We need to evaluate the performance of each agent and would like to know how we could view the stats of "how many tickets an agent...
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Aran Liu commented,
Change: Ticket: Hours since update (calendar) is 1 hour To: Ticket: Hours since update (calendar) is greater than 1 hour
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Aran Liu commented,
similar request, looking for average customer respond time in email
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Aran Liu commented,
This seems like a good function, following.