jason_huang

Hi,

Our Jira user would like to hide the "Zendesk Support" section in a Jira issue.

Do you know how to hide the section?

Thanks.

Hi,

I don't know where to post this issue, if there is a suitable place to post it, please notify me.

After our Jira was upgraded from 8.20.12 to 9.4.2, there seems to be an issue with the tickets transferred from Zendesk to Jira.
Specifically, the reports on Jira now show my name instead of the name of the original user who submitted the Jira ticket.

For example, a ticket submitted on Zendesk https://edgecore.zendesk.com/agent/tickets/26886 that was transferred to https://jira.accton.com:8443/browse/SONIC-6443
is now showing your name as the reporter. This is causing some confusion in our usage of the system.

Could you please assist in resolving this issue and ensure that the reports on Jira reflect the original user who submitted the Jira ticket?

Thanks,
Jason