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OVO
Joined Nov 01, 2021
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Last activity Feb 07, 2022
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Latest activity by OVO
OVO commented,
and also for tags, can we add/grab 1 specific tag that is added into the ticket (for example we have 5 tags tagged into the ticket)?
View comment · Posted Feb 07, 2022 · OVO
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OVO commented,
Hi team,
Can we create a custom placeholders? We want to add data about customer's request such as block account, change phone number etc. We have that data field on Zendesk form that manually filled by agents
View comment · Posted Feb 07, 2022 · OVO
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OVO commented,
Hi everyone,
I'm trying to review my group's performance on this ticket handling matter. So I have 3 teams and when a ticket came to use, the ticket will be assigned to team A first then assigned it to team B and last team C then team C close the ticket. In this article I did not find any metric or calculation to know how long a ticket is spent on team B and team C. Anyone can help?
View comment · Posted Nov 09, 2021 · OVO
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