Emma Fitzsimons

It would be very helpful to be able to download or export the bot diagram.

It's difficult to visualise the overall flow at the moment.

This would help with quick assessment of the overall structure and locating outdated branches that need to be improved or changed.

It would also be great to have it in a format that can be shared with the wider business for valuable insights, review and evaluation.

Hi, 

Is there a plan to develop missing Article Recommendations reports for the messaging channel?

Regarding note from earlier in this thread:

For example, these reports include metrics about answers and attempts on messaging, but do not include metrics about clicks and resolutions.

Could you let me know where to find the answers and attempts on messaging metrics for Article recommendations please? At the moment, I'm unable to retrieve any data at all for Messaging in the Article recommendations reports.

Thanks,

Emma

 

 

 

answers and attempts. 

Since moving to Messaging we are missing some vital pieces of reporting in Explore.

I'm now deep-diving into metrics on Answer Bot and in particular on case resolution from article recommendations. The query does not currently allow a report on case resolution from article recommendations via the Messaging channels; one of our main comms channels.

Will I be able to see these metrics soon?

Thanks, Emma

Since migrating from Live Chat to Messaging, we are now missing a vital piece of reporting - First Reply Time for Messaging. 

Checking in for an update please as I notice the latest comment here was last month.

Thanks, Emma