Emma Fitzsimons

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Reflecting the "Click" and "Resolved" Metrics in the Messaging Channel of the Suggested Articles Dashboard

Hi,  Is there a plan to develop missing Article Recommendations reports for the messaging channel? Regarding note from earlier in this thread: For example, these reports include metrics about answe...

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• Emma Fitzsimons
• Created April 13, 2022 08:56
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Reflecting the "Click" and "Resolved" Metrics in the Messaging Channel of the Suggested Articles Dashboard

Since moving to Messaging we are missing some vital pieces of reporting in Explore. I'm now deep-diving into metrics on Answer Bot and in particular on case resolution from article recommendations....

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• Emma Fitzsimons
• Created March 30, 2022 11:39
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Social Messaging - First Reply Time SLA (missing)

Since migrating from Live Chat to Messaging, we are now missing a vital piece of reporting - First Reply Time for Messaging.  Checking in for an update please as I notice the latest comment here wa...

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• Emma Fitzsimons
• Created February 23, 2022 14:57
• 1 vote