Matt Davis
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Total activity46
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Last activity
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Activity overview
Latest activity by Matt Davis-
Matt Davis commented,
After an organization is Deleted following its merge, what happens to its Archived and Closed tickets? The article here indicates they are not updated to point at the new organization, but it's un...
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Matt Davis created a post,
Product Feedback - Team Members Page
The current Team Members page is much cleaner than the old one, but I'm sure you already understand it is missing some critical features (I assume this is why you still link back to the old one for...
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Matt Davis commented,
With the current persistence, there is an unexpected outcome where if the Browser Window becomes very small (for instance, it is resized while being dragged between two monitors or Snap zones), the...
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Matt Davis commented,
We are not using Omnichannel routing or Unified Agent Status because of the listed Limitations for that feature. Call Forwarding is the only method by which Agents answer Calls in our organization...
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Matt Davis commented,
Apparently kicking Agents offline is the "Intended Behavior" here. This is not acceptable, as it leads to all our agents ending up mysteriously offline by the end of the day, and calls being dropp...
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Matt Davis commented,
Hi Sean Chuang My organization is having a similar issue where Talk Agents are kicked Offline when they open multiple tabs, even if they should be Online via Forwarding. We are not using Omnichann...
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Matt Davis commented,
We've just heard from a Zendesk team member that it's policy to not announce changes in advance unless it meets some arbitrary threshold. I would really suggest that this policy should be re-evalua...
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Matt Davis commented,
Did I miss a post somewhere, or has this only just been announced for the first time on the first day of the rollout?
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Matt Davis commented,
One specific issue is when changes are announced far in advance (i.e. Slack Legacy integration deprecation, or Pagination updates), no further announcements are made when the rollout occurs or is d...
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Matt Davis commented,
It would be great for the Zendesk team to give us a way to bring back the "see more" function or native truncation support, or to build us better ways to clean up ticket text such as offering ticke...