Bobby Koch
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Total activity181
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes42
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Subscriptions61
Activity overview
Latest activity by Bobby Koch-
Bobby Koch commented,
We need the ability to allow agents to add users to organizations, but not to edit custom, or default fields on those organizations. Are there plans to make something like that available? It would...
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Bobby Koch commented,
Updated, thanks Shawna James!
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Bobby Koch created a post,
Ticket tags should be applied before ticket is submitted
Hey! When a user updates an organization or user on a ticket, the tags from the user or org do not get applied until after you press submit. The tags should appear, and any pre-filled forms should...
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Bobby Koch commented,
Sarah Seiwert yes - it is in the SLA dataset though, won't show up in tickets, updates history, knowledge, etc., You will probably want to measure it in % achieved
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Bobby Koch commented,
Mark Leci Mark Leci this article is confusing. it definitely feels buggy but it does resolve after a day or so
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Bobby Koch commented,
this is currently broken. Leave the Author as is. When an agent creates an article based on this template, the current agent will be set as the author automatically. Add KCTemplate in Label. The...
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Bobby Koch commented,
we need as well
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Bobby Koch commented,
This must be a cruel prank, how are we not looking to support a 7 point or 10 point scale in addition?
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Bobby Koch commented,
same thing that is happening to david is happening to me, the app doesn't seem to be recording anything
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Bobby Koch commented,
When will flagging a translation be available in the Knowledge app?