Bobby Koch
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Total activity65
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes14
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Subscriptions22
Activity overview
Latest activity by Bobby Koch-
Bobby Koch commented,
You are a HERO! It is working with one caveat that I can't figure out yet... I am somehow capturing System updates in my total calculations (probably coming from the custom metric) do you know how ...
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Bobby Koch commented,
Hey Alex Zheng- thank you! Your assumptions on those definitions are correct, or at least how I am referencing them in explore. I think the date_last_fix confuses me but I am going to try that out...
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Bobby Koch commented,
+1 Pedro Cassian - i feel like i have a few ideas where this could be helpful, but nothing that would be too helpful immediately..
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Bobby Koch commented,
Is there a way to build a metric that looks for public replies on assigned tickets, if the public reply was within the last 3 days?
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Bobby Koch created a post,
% of tickets contacted
One of our support leaders wants to report on this metric they are referring to as "% Contacted 3 days" and the theoretical calculation of this would be: (Number of open workable tickets with proac...
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Bobby Koch commented,
Please roll this feature back. It is clearly not finished or thought out enough. This is causing significant disruption to our operations.
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Bobby Koch commented,
The metric filter portion of this report no longer appears accurate, please help, I cannot set the value to 1
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Bobby Koch commented,
Incredibly basic
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Bobby Koch commented,
Please
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Bobby Koch commented,
Awesome thanks Drew Roy! Same here, although, our Pendo rep just keeps pointing us to this article. I assume you are hitting the same issue that we are?