Bobby Koch
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Total activity134
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes35
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Subscriptions45
Activity overview
Latest activity by Bobby Koch-
Bobby Koch commented,
the explore report broke things... come one guys
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Bobby Koch commented,
are 3rd party telephony solutions usable?
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Bobby Koch commented,
if we are looking at "backlog recorded date" of yesterday - what time yesterday does this show? is there a way to see what the current backlog is?
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Bobby Koch commented,
honestly, i dont think it works at all
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Bobby Koch commented,
this feature barely works
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Bobby Koch commented,
Jahn BronillaSo if I have 4 departmentsEMEA (2am to 7am)- no agents have skills hereUS Support (7am to 7 pm)---- HR---- SALES ---- SupportIf i am setting visitor tags for HR, Sales, and Support in ...
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Bobby Koch commented,
what happens if a ticket comes in and it has skills, but no available agent is online? does it defer to the department?
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Bobby Koch commented,
Plus 1^ we have a lot of feedback for this feature, feels like it has a LOT of potential that we are only jsust starting to see.
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Bobby Koch created a post,
Favicons Should be Revisited
In Admin Center, the new Zendesk branded logo supersedes any custom favicon/color you use for your account, as far as I can tell. I could be wrong, but havent made it work. This is a problem in ad...
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Bobby Koch commented,
+1, stumbled upon this one today.