Bobby Koch
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Total activity123
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes33
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Activity overview
Latest activity by Bobby Koch-
Bobby Koch commented,
+1, stumbled upon this one today.
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Bobby Koch commented,
conflicting information here folks, really frustrating. https://support.zendesk.com/hc/en-us/articles/4408828223898-Creating-templates-for-Knowledge#:~:text=The%20section%20where,detect%20the%20te...
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Bobby Koch created a post,
KCS Templates with econd languages
KCS templates should not be language based. Templates are the same regardless of language. There should be a mechanism from Zendesk Support (not Guide) to flag for translation - and the default lan...
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Bobby Koch commented,
Thanks John! Sorry folks, thought it was a bug! Agree though, unexpected consequence of the change, I guess
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Bobby Koch created a post,
Bad bug
bug with custom statuses Closed tickets are showing up as solved on tickets, and it also shows this way in explore.
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Bobby Koch commented,
This needs to happen as soon as possible. Ticket should go into the same queue that the actual agents in the new group/department are in, or have a way to prioritize who is served next. Seems like ...
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Bobby Koch commented,
Not private, but you can change the display name of them for external users OrderGroove Here is the config page
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Bobby Koch commented,
Just create a trigger to do this and add a field on the ticket fields. Would be nice to have out of the box, but it works. Ping me if help needed.
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Bobby Koch commented,
1) no clue2) I think the answer is both to this question. you can fire based on the category or individual statuses everywhere that has impacted our company. I haven't found any holes in this (yet ...
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Bobby Koch commented,
Is it possible to remove a ticket from an SLA policy once it has been set? For example: Ticket comes in via chat, but needs to be escalated to a phone call. However, we would want it to jump to t...