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Phil Gates

Joined Aug 25, 2022

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Last activity Dec 12, 2023

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ACTIVITY OVERVIEW

Latest activity by Phil Gates

Phil Gates commented,

CommentZendesk Support app for mobile

HI, I am wondering if I can create a follow up to a solved (not closed) ticket from the app.

This would be a very helpful feature unless I'm missing something.

Thanks

View comment · Posted Dec 12, 2023 · Phil Gates

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Phil Gates commented,

Community comment Feedback - Help Center (Guide)

Like others, I have multiple Brands that need many of the same Articles, either translated, or just copied. Hand copying over 200 articles(not that many, but still) is quite the task. Please put this on the road map.

View comment · Posted Feb 02, 2023 · Phil Gates

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Phil Gates commented,

CommentAdditional ticket channels

How would I end a messaging session if a customer becomes abusive? If I solve the ticket, that does not stop them, as any reply opens it again. I would like for my agents to be able to end a messaging session (when the customer is messaging with Customer Service via a web Answer Bot).
I don't think I can ban them as that's only for chat.
Any suggestions?

View comment · Posted Jan 25, 2023 · Phil Gates

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Phil Gates commented,

CommentTicket customization

Nice Feature. Thanks! 
Question: I noticed activate and deactivate. Can you delete a custom status?

View comment · Posted Jan 23, 2023 · Phil Gates

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Phil Gates commented,

Community comment Feedback - Help Center (Guide)

Now Jan 2023. Would love to see article export to .pdf, or copy articles between brand Help Centers implemented. This is a common theme for users.

View comment · Posted Jan 23, 2023 · Phil Gates

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