Aishwarya Desai
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Last activity
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Activity overview
Latest activity by Aishwarya Desai-
Aishwarya Desai commented,
We had turned ON the sync for 2 days and later turned it OFF on our production environment in April. But I don't see anything in my Integration logs? I used to monitor in it in Integration logs bac...
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Aishwarya Desai created a post,
Zendesk Explore
We use Zendesk reports to report on agent weekly activity. I.e 1) how many tickets created? 2)how many set to solved? 3) How many tickets assigned/unassigned? 4) How many articles created, publish...
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Aishwarya Desai created a post,
Adding knowledge using the Knowledge capture app
What is the difference between creating knowledge using existing ticket or by a new ticket in knowledge capture app? Because when you create using existing ticket it uses the ticket id in the url
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Aishwarya Desai created a post,
Adding tags to multiple orgs
Is there a way to bulk add a tag to organizations already existing in Zendesk?
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Aishwarya Desai commented,
Hi, I am providing support to 2 separate products A and B. Suppose a customer is submitting a ticket, at first they select Product A or Product B then the next page would be form of 'How can we hel...