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Jarad Garlesky
Joined Dec 30, 2021
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Last activity Oct 15, 2024
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Latest activity by Jarad Garlesky
Jarad Garlesky commented,
Seems crazy that this is not part of the core software
View comment · Posted Oct 15, 2024 · Jarad Garlesky
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Jarad Garlesky commented,
Yes unfortunately I concur with the last statement... but YES we finally did get used to the layout.. it just takes us more time to work a ticket compared to how we were originally
View comment · Posted Feb 08, 2024 · Jarad Garlesky
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Jarad Garlesky commented,
Dane The issue is that I cannot find an option that is called "Issue Type" to be able to map.. are we overlooking something?
we are needing to show in Zendesk that the TYPE is either TASK or Troubleshooting
View comment · Posted Jan 16, 2024 · Jarad Garlesky
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Jarad Garlesky commented,
Heather Rommel can you advise on the following?
as seen below there are currently three fields (in RED) that auto update based on the JIRA we link to the ticket. There is a fourth option = "Issue Type" that we would like to also populate in the panel on the left. Is this configurable and how.
View comment · Posted Jan 15, 2024 · Jarad Garlesky
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Jarad Garlesky commented,
Lisa Jaeger BAM hit it right on the Head!!!! we are facing the exact same issues.
View comment · Posted Oct 10, 2023 · Jarad Garlesky
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Jarad Garlesky commented,
I guess they are not going to do anything about it till their customers start leaving their platform
View comment · Posted May 04, 2023 · Jarad Garlesky
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Jarad Garlesky commented,
#TRUTH this has been pending way too long!
View comment · Posted Apr 13, 2023 · Jarad Garlesky
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Jarad Garlesky commented,
Agreed our company is thinking of other platforms since there is no talk of adding a simple filter on comment sort direction
View comment · Posted Dec 27, 2022 · Jarad Garlesky
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Jarad Garlesky commented,
Please provide an update on this request
View comment · Posted Dec 09, 2022 · Jarad Garlesky
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Jarad Garlesky commented,
Please provide us an update when we will be able to choose the order of comments.. you are stopping us from moving to the new platform and the new custom ticket status feature we have been wanting to use for the last year.
View comment · Posted Dec 09, 2022 · Jarad Garlesky
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