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Jarad Garlesky

Joined Dec 30, 2021

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Last activity Oct 15, 2024

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ACTIVITY OVERVIEW

Latest activity by Jarad Garlesky

Jarad Garlesky commented,

Community comment Feedback - Help Center (Guide)

Seems crazy that this is not part of the core software

 

View comment · Posted Oct 15, 2024 · Jarad Garlesky

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Jarad Garlesky commented,

Community comment Feedback - Ticketing system (Support)

Yes unfortunately I concur with the last statement... but YES we finally did get used to the layout.. it just takes us more time to work a ticket compared to how we were originally

View comment · Posted Feb 08, 2024 · Jarad Garlesky

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Jarad Garlesky commented,

CommentJira integration

Dane The issue is that I cannot find an option that is called "Issue Type" to be able to map.. are we overlooking something?

we are needing to show in Zendesk that the TYPE is either TASK or Troubleshooting

View comment · Posted Jan 16, 2024 · Jarad Garlesky

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Jarad Garlesky commented,

CommentJira integration

Heather Rommel can you advise on the following?

as seen below there are currently three fields (in RED) that auto update based on the JIRA we link to the ticket. There is a fourth option = "Issue Type" that we would like to also populate in the panel on the left.   Is this configurable and how. 

View comment · Posted Jan 15, 2024 · Jarad Garlesky

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Jarad Garlesky commented,

Community comment Feedback - Ticketing system (Support)

Lisa Jaeger  BAM hit it right on the Head!!!!   we are facing the exact same issues. 

View comment · Posted Oct 10, 2023 · Jarad Garlesky

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Jarad Garlesky commented,

Community comment Feedback - Ticketing system (Support)

I guess they are not going to do anything about it till their customers start leaving their platform

View comment · Posted May 04, 2023 · Jarad Garlesky

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Jarad Garlesky commented,

Community comment Feedback - Ticketing system (Support)

#TRUTH    this has been pending way too long!

View comment · Posted Apr 13, 2023 · Jarad Garlesky

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Jarad Garlesky commented,

Community comment Feedback - Ticketing system (Support)

Agreed our company is thinking of other platforms since there is no talk of adding a simple filter on comment sort direction

View comment · Posted Dec 27, 2022 · Jarad Garlesky

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Jarad Garlesky commented,

Community comment Feedback - Ticketing system (Support)

Please provide an update on this request

 

View comment · Posted Dec 09, 2022 · Jarad Garlesky

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Jarad Garlesky commented,

Community comment Feedback - Ticketing system (Support)

Please provide us an update when we will be able to choose the order of comments.. you are stopping us from moving to the new platform and the new custom ticket status feature we have been wanting to use for the last year. 

View comment · Posted Dec 09, 2022 · Jarad Garlesky

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