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Melissa McCullough

Joined Dec 14, 2021

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Last activity Mar 06, 2023

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ACTIVITY OVERVIEW

Latest activity by Melissa McCullough

Melissa McCullough commented,

Community comment Q&A - Help center and community

Will this also work with ADA theme?

View comment · Posted Jan 25, 2023 · Melissa McCullough

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Melissa McCullough commented,

CommentTicket management

Dane--thanks for the response.  And this is per BRAND, right?  We want to keep the chat & submit a request for some, but not all brands.

 

View comment · Posted Jan 06, 2023 · Melissa McCullough

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Melissa McCullough commented,

CommentUsing themes and customizing your Help Center

Can I edit the names of the 2 boxes (FAQ & Announcements)?  Can I add more boxes if I want?

View comment · Posted Dec 15, 2022 · Melissa McCullough

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Melissa McCullough commented,

CommentTicket management

Where does the uploaded logo show up?

 

View comment · Posted Dec 06, 2022 · Melissa McCullough

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Melissa McCullough commented,

CommentTicket management

Can you keep a brand from having access to chat and submitting a request?  Make it so they can only access the knowledge base (articles)?

 

View comment · Posted Dec 06, 2022 · Melissa McCullough

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Melissa McCullough commented,

CommentTicket management

When it says Brands doesn't support chat, does that mean:

Your second brand can't have chat at all OR that it has to use the same chat as the main account?

View comment · Posted Nov 28, 2022 · Melissa McCullough

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Melissa McCullough commented,

CommentSetting Guide roles and permissions

Is there a way to keep some users from accessing chat and submit a request?  We'd like to offer the articles/videos in Guide at no charge to anyone, but chat, community, and email only available to those who pay for support.

View comment · Posted Oct 05, 2022 · Melissa McCullough

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Melissa McCullough commented,

CommentGeneral questions about live chat

Neither of these work for me on my iPhone.  How do I submit a ticket?

 

View comment · Posted Dec 14, 2021 · Melissa McCullough

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