Pablo Payet
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Last activity
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Activity overview
Latest activity by Pablo Payet-
Pablo Payet commented,
Hi,Closed ticket is not a good metrics to assess agent performance on Zendesk at all.Note that a ticket can only counted as solved 1 time. This means that no matter how often it reopens, it will on...
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Pablo Payet commented,
Hi there,I am trying to create an automation to send a "thank you" message to customers who have given a good rating. How can I do that?I also would like to add a link to trustpilot in the message....