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Tatjana Kümmerle's Avatar

Tatjana Kümmerle

Joined Sep 28, 2022

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Last activity Nov 15, 2022

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Latest activity by Tatjana Kümmerle

Tatjana Kümmerle commented,

Community comment Feedback - Ticketing system (Support)

Same here. Our clients always have to ask "Hi, can you tell me on which story you answered" because the customers just write "How is the measurement?" or "Where can I buy it?" - We have to see on what story the customer reacts or write.

View comment · Posted Nov 15, 2022 · Tatjana Kümmerle

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Tatjana Kümmerle created a post,

Post Feedback - Ticketing system (Support)

It would be great to have more opportunities to customize the chat bot.

We are using the bot for the instagram connection. Here the users answer on stories and just write "wow" or "nice". Or they mark us in storys. Now the Bot always writes "I didn't get that. Try rephrasing your question or start over." - The customers do not understand this and are going crazy/angry. 

We would prefer, that the Bot asks "Hi, I am a chat bot. Do you have an issue? Please press "Yes" or whatever. It should be a part in the flowbuilder. Or the bot creats a ticket.

 

Posted Nov 02, 2022 · Tatjana Kümmerle

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Tatjana Kümmerle commented,

Community comment Feedback - Ticketing system (Support)

It would be great to have more opportunities to customize the chat bot. We are using the bot for the instagram connection. We have big problems with the "I didn't get that. Try rephrasing your question or start over.". We would prefer, that the Bot creats a ticket. Not always writing the same text. 

 

View comment · Posted Nov 02, 2022 · Tatjana Kümmerle

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Tatjana Kümmerle commented,

Community comment Feedback - Apps and integrations (Platform)

Hi!

I wrote the support because of this issue too. It is so a bad process. 
"Hi, I can not see the story you reply. Can you tell me?" Bad, bad, bad. 

Regards, 
Tatjana

View comment · Posted Sep 28, 2022 · Tatjana Kümmerle

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Tatjana Kümmerle commented,

CommentUsing legacy AI agent functionality

Hi, 

I am using the chatbot for instagram. But he has many problem with the chatting/blablabla. 
So the chatbot answers on "Story Markings" always with "I didn't get that. Try rephrasing your question or start over." - This is so confusing for the people. 

Is it possible to configurate the "I didn't get that. Try rephrasing your question or start over."? 
So when the chatbot can not answer he should not write a message, just create a ticket? 
Is this possible? Or can we change the "I didn't get that. Try rephrasing your question or start over." message and personalize it? 
We would love to use the chatbot for "real cases" - but we do not confuse the people... 

Best regards, 
Tatjana

View comment · Posted Sep 28, 2022 · Tatjana Kümmerle

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