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Amine Laaguidi
Joined May 13, 2023
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Last activity Jan 23, 2025
Consultor en Helping.es
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Latest activity by Amine Laaguidi
Amine Laaguidi commented,
I'd check if Zendesk website has configured Jabra headset as default. First time you open Zendesk website, Chrome/Edge ask about permissions. One of this permissions is microphone and which one Zendesk website has to use.
You can try delete cache and access again to Zendesk website. You force to Chrome/Edge to ask again about permissions.
Regards
View comment · Posted Jan 23, 2025 · Amine Laaguidi
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Amine Laaguidi commented,
Hi Gas Gas
Maybe the issue is that you are trying to fill a custom field with html code or you are using placeholder {{ticket.latest_comment_html}} in the trigger.
Could you share a capture of trigger actions?
Regards
View comment · Posted Jan 23, 2025 · Amine Laaguidi
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Amine Laaguidi commented,
Hi A.A.K.
Maybe you have a trigger that close the ticket once is created. Could you share a screen capture with ticket events?
You can show ticket events following these steps
Regards
View comment · Posted Jan 23, 2025 · Amine Laaguidi
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Amine Laaguidi commented,
Hi all,
I've just solved this issue. Postman was sending request with Content header as text/plain not application/json.
Thanks for your help Tipene Hughes
View comment · Posted Dec 15, 2023 · Amine Laaguidi
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Amine Laaguidi commented,
Thanks for your quick answer.
I've tried with external_attachment_urls too and same message.
This is my PUT request in Postman
And this is ticket comment:
Also, I've tried without "body_html", only with external_attachment_urls and it doesn't work. Trying without body_html and external_attachment_urls, only with ticket_id, same problem.
Thanks in advanced
View comment · Posted Dec 14, 2023 · Amine Laaguidi
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Amine Laaguidi created a post,
Hello,
According with this article in Zendesk support:
Now that Zendesk has enabled storage quota in all instances, we are trying to delete attachments in closed tickets with new endpoints.
We are using the endpoint:
PUT /api/v2/comment_redactions/{ticket_comment_id}
Sending this body json:
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Posted Dec 13, 2023 · Amine Laaguidi
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