Timo Boezeman
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Total activity24
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Last activity
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Member since
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Following0 users
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Votes11
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Activity overview
Latest activity by Timo Boezeman-
Timo Boezeman created a post,
ChatGPT Plus unable to access our knowledgebase articles
Hi, I am experimenting with ChatGPT plus for creating summaries of articles and finding answers in our knowledge base (Zendesk Guide). For every search I do (or prompt to summarize an article) I ge...
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Timo Boezeman commented,
This would be very useful! Is there any sight on when we will have this data available in Explore?
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Timo Boezeman created a post,
Explore: Having trouble calculating with solved and unsolved tickets
Hi, I'm working on a performance dashboard for our Support department. One of the things I want to analyze, is the ratio between 'new tickets in the last week' versus 'unsolved tickets' which I wan...
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Timo Boezeman commented,
Thanks Christopher Stock!
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Timo Boezeman commented,
Hi, I'm busy altering our Guide theme, which is going perfectly well, except for one element which I can't seem to find in the style.css file. What I want, is to change the appearance of the instan...
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Timo Boezeman commented,
Hi Elaine, That was the trick! Thank you so much.
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Timo Boezeman commented,
Hi Elaine, Thank you for your comprehensive comment. It is not completely what I am looking for. Or it doesn't do what I would expect: show me the tickets for this year (YTD), show me the tickets f...
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Timo Boezeman commented,
Is it possible to make a comparison of data YTD (e.g. tickets created) that you compare to the same period last year? The only examples I come across are line graphs showing the line from this year...