AJ Sneed
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Total activity12
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Last activity
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Activity overview
Latest activity by AJ Sneed-
AJ Sneed created a post,
Enhancement Request - Ability to update side bar for Organization and User to be larger
We have several large organizations that have multiple locations that a user can submit a ticket on behalf of. When adding additional organizations to the user, we have difficulty seeing the full n...
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AJ Sneed created a post,
Feature Request: Placeholders showing as Name instead of Tag
We utilize macros a lot but a big issue we are having is with custom fields adding the tag into the comment from the placeholder instead of the actual title that the agent sees in the drop down/etc...
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AJ Sneed commented,
Throwing my request in here for this to be a thing. We have thousands of users on our system that could potentially put in a ticket request and its harder for reporting when they are mapped to an i...
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AJ Sneed commented,
Putting in our request for an update for breakdown by brand or group. It would be beneficial to limit who could see what statuses. Its allow us to better track what dept we are waiting on quickly a...
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AJ Sneed commented,
Is there a way to add tags without it removing anything else that is listed on the organization? I've tried using it but it overwrites what's there and has been very frustrating.
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AJ Sneed created a post,
Is it possible to put data from an excel document into a custom field?
Hi everyone. I have a unique instance that usually requires a lot of webhooks/etc. I'm trying without success to see if anyone has successfully had an excel auto fill information into a ticket? I h...