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Kaidan Cole

Joined Oct 21, 2024

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Last activity Dec 11, 2024

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ACTIVITY OVERVIEW

Latest activity by Kaidan Cole

Kaidan Cole commented,

CommentTicket basics

Do words with accented vowels negatively impact search results? Example word: café

View comment · Posted Dec 11, 2024 · Kaidan Cole

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Kaidan Cole created a post,

PostZendesk EAP - New Article Editor in Guide

If a table was created before the EAP, the table's headings were automatically changed to a Heading 2 Format.

Posted Oct 21, 2024 · Kaidan Cole

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Kaidan Cole created a post,

PostZendesk EAP - New Article Editor in Guide

The div tags used for our Note Highlights are randomly removed in some articles, but not others.

Posted Oct 21, 2024 · Kaidan Cole

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Kaidan Cole created a post,

PostZendesk EAP - New Article Editor in Guide

When we add an image to an ordered or bulleted list, it automatically adds an extra space between the image and the next line of text.

Posted Oct 21, 2024 · Kaidan Cole

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Kaidan Cole created a post,

PostZendesk EAP - New Article Editor in Guide

We sometimes use HTML comments in the article's source code so we can leave notes about the article for the next editor. When we add one using the HTML comment format, it will apply the comment but if we go back to review it the comment is gone.

Posted Oct 21, 2024 · Kaidan Cole

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Kaidan Cole created a post,

PostZendesk EAP - New Article Editor in Guide

When we highlight a heading or click on a heading, the Choose Heading tool does not show which format is applied to that particular heading. We have to go into the article's source code to see what format was used.

Posted Oct 21, 2024 · Kaidan Cole

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Kaidan Cole created a post,

PostZendesk EAP - New Article Editor in Guide

We are unable to set the scope in tables by the Column Group or Row Group.

Posted Oct 21, 2024 · Kaidan Cole

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Kaidan Cole created a post,

PostZendesk EAP - New Article Editor in Guide

Some of the tables have been automatically centered in the article. When we try to adjust the alignment in the editor or in the table's properties, the spacing and layout of other text become misaligned.

Posted Oct 21, 2024 · Kaidan Cole

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Kaidan Cole created a post,

PostZendesk EAP - New Article Editor in Guide

Some of the tables in our articles are now considered “Complex HTML” and can only be edited within the article's source code instead of the Editor itself. Any changes to a table in the source code that go beyond the table's assigned default setting are deemed  “Complex HTML” and require further changes in the article's source code.

Posted Oct 21, 2024 · Kaidan Cole

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Kaidan Cole created a post,

PostZendesk EAP - New Article Editor in Guide

We've been noticing that images have had widths and heights added to the images without alerting us. This has been causing our images to become pixelated/blurry. When we try to change or remove the height and weight, the editor re-adds them to the image's HTML code.

Posted Oct 21, 2024 · Kaidan Cole

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