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Heather English

Joined Dec 12, 2022

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Last activity Mar 27, 2023

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ACTIVITY OVERVIEW

Latest activity by Heather English

Heather English commented,

Community comment Feedback - Ticketing system (Support)

This is a huge complaint from my team. We are constantly hitting enter to start a new paragraph. I tried to look into creating an Email Follow-up macro, but the only comment mode options are public or private. I’m hoping this feature is on the horizon soon, even if only through a macro the team uses.

View comment · Posted Dec 28, 2022 · Heather English

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Heather English commented,

CommentExplore recipes

I am running into an issue within Explore. I am trying to determine how many comments a specific agent makes within a given week. I have an agent who did not work or comment on anything for a particular week but the metrics are showing 207 comments made by them for that week. 

View comment · Posted Dec 26, 2022 · Heather English

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Heather English commented,

Community comment Feedback - Ticketing system (Support)

+1 to adding this as a security feature.

View comment · Posted Dec 12, 2022 · Heather English

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