Wade Adkins

Question

Does Zendesk support SCIM?

Answer

No, Zendesk doesn't support SCIM. However, it's possible to achieve some SCIM capabilities by setting up user provisioning with third-party systems such as Okta or Azure Entra. For more information, see their documentation:

• Configure User Provisioning with Azure Entra
• Configuring Provisioning for Zendesk with Okta

The following article provides some guidance to ensure that custom user fields in Azure get accurately mapped to custom user fields in Zendesk. 

To add a custom user field into the list of Zendesk attributes that can be selected when editing the attribute mapping in Azure Auto-Provisioning:

1. Select Edit attribute mappings from the provisioning area of the Zendesk Enterprise Application in Azure.
   
2. Open the mappings area and select Provision Azure Active Directory Users.
   
   
3. Select Show advanced options at the bottom of the screen.
   
4. Select Review your schema here.
   
5. Download the schema to edit its content.
   
6. Make a copy of the schema file as a backup before you make any modifications.
7. Open the schema file in a plain text editor and search for user_fields.department. There may be one result if you haven’t already mapped this attribute, possibly two.
   
   
   
8. Find the key value of the custom user field in Zendesk.
   
9. Add a new entry for this custom user field into the schema list. The entry is virtually identical, but you will replace department with the field key from the previous step.
   
10. Copy the modified schema back into the Azure portal and press Save.
11. Refresh your browser.
12. Navigate back to the attribute mapping area and add a new mapping, then select the Zendesk attribute as a destination for the Azure attribute.