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Jeffrey Hatakeda
Joined Jan 12, 2023
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Last activity Jan 09, 2025
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Latest activity by Jeffrey Hatakeda
Jeffrey Hatakeda commented,
January 9, 2025 - This policy has been updated to reflect the Hosting details for call transcription data within Voice Functionality.
View comment · Posted Jan 09, 2025 · Jeffrey Hatakeda
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Jeffrey Hatakeda commented,
December 8, 2024 - This Sub-processor Policy has been updated to reflect the removal of NetApp, Inc. as a Sub-processor, applicability of the existing Sub-processor SendGrid, Inc. for Zendesk QA (Klaus), and applicability of the existing Sub-processor Deepgram Inc. for Voice Functionality.
View comment · Posted Dec 08, 2024 · Jeffrey Hatakeda
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Jeffrey Hatakeda commented,
September 27, 2024 - This Sub-processor Policy has been updated to clarify the applicability and purpose description of the existing Sub-processor OpenAI, L.L.C., including to add OpenAI, L.L.C. as an applicable Sub-processor for Zendesk QA (Klaus) and Ultimate Functionality.
View comment · Posted Sep 27, 2024 · Jeffrey Hatakeda
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Jeffrey Hatakeda commented,
August 30, 2024 - This Sub-processor Policy has been updated to reflect changes to Zendesk QA (Klaus) and Ultimate Sub-processors. These changes include the removal of Appcues Inc. and PostHog, Inc. as Sub-processors for Ultimate Functionality, migration of the remaining Zendesk QA (Klaus) and Ultimate Sub-processors from Innovation Services Sub-processors to Enterprise Services Sub-processors, and addition of a United States data hosting location option for supported Ultimate Sub-processors.
For clarity, Zendesk QA (Klaus) and Ultimate Functionality Sub-processors are only applicable for Subscribers that use Zendesk QA (Klaus) or Ultimate services, as of the date that such services are enabled by the Subscriber.
View comment · Edited Aug 30, 2024 · Jeffrey Hatakeda
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Jeffrey Hatakeda commented,
August 30, 2024 - This policy has been updated to reflect the coverage of themes for Help Center Functionality and Community Forum Functionality, and to add Ultimate Functionality.
View comment · Posted Aug 30, 2024 · Jeffrey Hatakeda
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Jeffrey Hatakeda commented,
July 10, 2024 - This Sub-Processor Policy has been updated to list Ultimate Sub-processors, modify the applicability and purpose description of the existing Sub-processor OpenAI, L.L.C., and revise the list of Zendesk Group Sub-processors.
For clarity, Ultimate Sub-processors are only applicable for Subscribers that use Ultimate Functionality, as of the date that such services are enabled by the Subscriber.
View comment · Edited Jul 10, 2024 · Jeffrey Hatakeda
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Jeffrey Hatakeda commented,
July 1, 2024 - This Sub-processor Policy has been updated to add the United Kingdom as an available data hosting location for Amazon Web Services, Inc., an infrastructure Sub-processor for Zendesk Services, and revise the list of Zendesk Group Sub-processors.
View comment · Posted Jul 01, 2024 · Jeffrey Hatakeda
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Jeffrey Hatakeda commented,
April 10, 2024 - This Sub-processor Policy has been updated to reflect changes to existing Zendesk WFM (Tymeshift) Sub-processors and to list Zendesk QA (Klaus) Sub-processors. These changes include the removal of The Rocket Science Group LLC (“Mailchimp") as an applicable Sub-processor for Zendesk WFM (Tymeshift), migration of the remaining Zendesk WFM (Tymeshift) Sub-processors from Innovation Services Sub-processors to Enterprise Services Sub-processors, and addition of Zendesk QA (Klaus) Sub-processors as Innovation Services Sub-processors. All Zendesk QA (Klaus) Sub-processors are existing Sub-processors, as previously disclosed in the Klaus Terms of Service: https://www.klausapp.com/terms/. Additionally, the applicability, description, and data hosting location information of the existing Sub-processor Twilio, Inc. has been updated.
For clarity, Zendesk WFM (Tymeshift) and Zendesk QA (Klaus) Sub-processors are only applicable for Subscribers that use Zendesk WFM (Tymeshift) or Zendesk QA (Klaus) services, as of the date that such services are enabled by the Subscriber.
View comment · Edited Apr 11, 2024 · Jeffrey Hatakeda
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Jeffrey Hatakeda commented,
December 8, 2023 - This Sub-processor Policy has been updated to remove New Relic, Inc. as a Sub-processor for Tymeshift Functionality and revise the list of Zendesk Group Sub-processors.
View comment · Posted Dec 09, 2023 · Jeffrey Hatakeda
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Jeffrey Hatakeda commented,
May 15, 2023 - This Sub-processor Policy has been updated to include new European Zendesk Group Sub-processors and add a new Sub-processor, OpenAI, L.L.C. ("OpenAI"). For clarity, OpenAI will be disabled by default as a Sub-processor except for Subscribers that use the OpenAI functionality within the optional Advanced AI Add-On to the Zendesk Services, as of the date that the OpenAI functionality within the Advanced AI Add-On is enabled by the Subscriber.
View comment · Posted May 15, 2023 · Jeffrey Hatakeda
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