
Karen Hynes
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Total activity84
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes3
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Activity overview
Latest activity by Karen Hynes-
Karen Hynes commented,
Hi all, I just want to provide a quick update on the EAP- we paused adding additional customers until we fix some bugs that have been raised. We want to make sure these are ironed out before adding...
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Karen Hynes commented,
Hi Tobias, Custom states are not available as part of this EAP but will be added in H2 of this year. Thanks, Karen
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Karen Hynes commented,
Hi both, We are currently in EAP and as a result, customers need to sign up via the following form. Please note, enablement was briefly paused due to an issue found and once resumed, it will be do...
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Karen Hynes commented,
Hi Carlota, Thanks for reaching out, we had to pause enablement briefly due to an issue found, we are verifying the fix currently with the impacted customers and then will resume enablement. I wil...
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Karen Hynes commented,
Hi KC, As confirmed, this issue is now fixed. Thank you, Karen
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Karen Hynes commented,
Hi Maxim, Thanks for getting in touch, we had to pause enablement briefly due to a bug found, we are verifying the fix currently and then will resume enablement. Thanks for the patience, Karen
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Karen Hynes commented,
Hi Ileana Mateo Roa, This space is for posts relating to the Agent state and activity EAP in Explore. To get more visibility on your post I would recommend moving it to the Explore space within th...
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Karen Hynes commented,
Hi KC, We are investigating this issue and will reply to you as soon as possible. Thanks, Karen
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Karen Hynes commented,
Hi Nanai Balazs This space is for posts relating to the Agent state and activity EAP to get more visibility on your post I would recommend moving it to the Explore space within the community, link...
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Karen Hynes commented,
Official comment Hi all, I want to provide an update on the status of this feature. We have just launched these datasets alongside a pre-canned dashboard to a small group of customers as part of our closed EAP tes...