
Karen Hynes
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Total activity50
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Last activity
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Member since
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Following0 users
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Votes3
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Activity overview
Latest activity by Karen Hynes-
Karen Hynes commented,
Hi CJ Johnson and Tom Erik Skjønsberg, We have removed the requirement for EAP for this dataset and as a result, we will be moving straight to GA at the start of Q3. I understand your frustrations...
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Karen Hynes commented,
Hi Norman Knoche, There will be a small buffer on the data available in this dataset at launch (a few weeks at most), I will update here with more specific detail closer to the time. Any further ...
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Karen Hynes commented,
Official comment Hi all, To provide an update here, we are removing the need for an EAP for this dataset and as a result, we will be moving straight to GA at the start of q3 (any changes to this timeline will be s...
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Karen Hynes commented,
Hi Ryan Fitzpatrick, We have removed the requirement for an EAP for the historical version of this dataset and as a result, we will be moving straight to GA at the start of q3. I've provided a mor...
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Karen Hynes commented,
Official comment Hi all, Touching base with an update on our plan for this dataset. We are removing the requirement for an EAP and as a result, we will be moving straight to GA at the start of q3 (I will provide u...
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Karen Hynes commented,
Official comment Hi all, To provide an update here- We are aiming for a GA release of this dataset at the start of Q3 (I will update here if this timeline changes). Within this dataset, customers will be able to r...
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Karen Hynes commented,
Hi Jonathan Simone, Yes we will have a beta/EAP for this dashboard. Closer to the time of release, I will update on this thread how to sign up to be involved! Thanks, Karen
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Karen Hynes commented,
HI Matthew Sammut, Core states refer to states recognised by Zendesk per channel for example for Talk- Online, Away, Transfers Only and Offline. We will not be tracking when agents log in/out in t...
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Karen Hynes commented,
Hi Diana, Chiming in here as I am the PM for historical agent status reporting! 👋 We plan to have granular views for the past 24 hours to enable Supervisors to see their agents status timeline for...
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Karen Hynes commented,
Hi Bertram Lüdtke & Matthew Sammut, Thanks for the feedback, our priority for version 1 will be agent states and workload per channel. Agent states referring to the core Zendesk states per channel...