Karen Hynes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Hi all,  I have provided an update on the Zendesk Talk: Allow Reporting on Agent Availability thread. I would like to highlight that we are constantly working on this release and that this work wil...

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• Karen Hynes
• Created January 20, 2023 16:04
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Away status and reporting

Hi all,  I have provided an update on the Zendesk Talk: Allow Reporting on Agent Availability thread. I would like to reiterate, we have faced a number of obstacles in the development of this featu...

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• Karen Hynes
• Created January 20, 2023 15:53
• 0 votes

Official comment

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Hi all,  I want to provide an update to let you know that this feature is still a high priority for our team and it has been the top priority since we started working on it's development. Unfortuna...

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• Karen Hynes
• Edited January 20, 2023 15:51
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. How do I create a report by agent on Total Online, Time Available, and Time Away?

Hi both,  As Gabriel Manlapig mentioned, we are actively working on the development of these reports and more details are available on the following post Zendesk Talk: Allow Reporting on Agent Avai...

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• Karen Hynes
• Created October 10, 2022 10:16
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Away status and reporting

Hi Sandeep Jindal,  We are still on track for an EAP in q4 of this year. Please keep following this thread and Zendesk Talk: Allow Reporting on Agent Availability to keep up to date on these announ...

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• Karen Hynes
• Created September 27, 2022 10:01
• -1 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Hi all,  I really appreciate the comments and feedback on this post, please be assured that we are continuously working hard on these datasets and our timeline for EAP still remains as q4. I will e...

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• Karen Hynes
• Created September 27, 2022 09:56
• -3 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Hi all,  To re-iterate on the timelines, we will be looking at a release in q4. We are working hard on getting this released as soon as possible. Please keep up the engagement and I will keep poste...

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• Karen Hynes
• Created August 23, 2022 13:37
• -3 votes

Official comment

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Reporting on Availability Time in Chat

Hi all, Last time I updated this thread we were aiming for a q3 release, we have an update on these timelines now of a q4 timeframe. I will keep these posts updated as and when I have more informat...

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• Karen Hynes
• Created August 09, 2022 09:23
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Hi all,  Thanks for the continued interaction on this post! We are working hard and our updated timeline is aiming for a q4 release for these reports. As always, please keep up the engagement and a...

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• Karen Hynes
• Created August 04, 2022 11:59
• -1 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Away status and reporting

Hi Luis Freitas,  Please refer to the following thread for more detailed updates but we aiming for a q3 release for this dataset! Thanks,  Karen

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• Karen Hynes
• Created June 16, 2022 09:30
• -1 votes