MAD Monica Maldonado
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Total activity49
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Last activity
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Activity overview
Latest activity by MAD Monica Maldonado-
MAD Monica Maldonado commented,
Hi Is there a way to count only tickets moved not a new group but solved in the previous group?
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MAD Monica Maldonado commented,
Hi there, I need to create an attribute that shows me something like: - x requester emails created [0-10] tickets - x requester emails created [10-20] tickets .... any idea? i have tried a simp...
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MAD Monica Maldonado commented,
Thanks very much!
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MAD Monica Maldonado commented,
Hey @... thanks very much. I am unable to see how the metric is built. Is including chatbot messages?
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MAD Monica Maldonado commented,
I am missing filters in this data set so I cant know how many unsolved specific kind of tickets i had in a past date as I dont have for instance the ticket form filter. This is a big missing for us.
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MAD Monica Maldonado commented,
Thanks bill cicchetti for the time and effort.
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MAD Monica Maldonado commented,
Thanks for the answer Marco. To be honest i am still not convinced. so i can see the created tickets at any point, but when talking about solved tickets in a past date, this number is not stable as...
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MAD Monica Maldonado commented,
Hi Mark Leci Did you get your answer? I am running this query and i get 40k created tickets and 50k solved ones in one day, so I am assuming (maybe wrongly) that the solved ones are not only those...
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MAD Monica Maldonado commented,
Would it count the tickets that were reopened later? so the reopened count for them is bigger than 1?
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MAD Monica Maldonado created a post,
Selecting chats where no engagements got a message from agents
Hi, I am trying to identify which chats have been actually replied by our agents and which ones are not. For that I have created a metric that counts all those chats where there were at least one ...