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Edwin Andermyr
Joined Oct 16, 2021
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Last activity Sep 22, 2022
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Latest activity by Edwin Andermyr
Edwin Andermyr created a post,
Hi there,
Simple question here, we would like to know and see the triggers/automations applied to each tickets simply as a little sentence in the conversations on our zendesk agent client.
Is there an app that does that? Or a function I could activate in the settings to do so?
Posted Sep 22, 2022 · Edwin Andermyr
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Edwin Andermyr commented,
Hi there, I have an issue when adding multiples values under the blocklist field, it says, separate values with a space, unfortunately it's not working, see screenshot attached:
The mails from qq.com are going to the suspended tickets, but the 163.com emails are coming through, why?
View comment · Posted Jul 25, 2022 · Edwin Andermyr
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Edwin Andermyr commented,
Dear Ifra,
It works like a charm now:
https://support.qbank.se/hc/en-us
Thank you once again for the help here! Highly appreciate your effort!
Sincerely,
/Edwin
View comment · Posted Oct 15, 2021 · Edwin Andermyr
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Edwin Andermyr commented,
Hi Ifra,
I highly appreciate the effort here:
The code is indeed live right now:
https://support.qbank.se/hc/en-us
Thanks in advance.
View comment · Posted Oct 13, 2021 · Edwin Andermyr
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Edwin Andermyr commented,
Actually I can't convert my files back to .svg
I needed to change the color that's why I exported the .svg into .png,
But I am not able to edit the color and export it as .svg
So well I'll need to find another alternative, where I can do that with a .png
View comment · Posted Oct 12, 2021 · Edwin Andermyr
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Edwin Andermyr commented,
Hi Ifra,
Thanks for the response.
But I don't understand the class thingy,
Am I suppose to create a class?
hmm I can definitely change the assets to svg and point it to the svg icons:
by editing the homepage_hbs page:
"
{{#is id XXXXXXXXX}}{{/is}}
instead of the png one.
But for the piece of code you wrote, should I write it in the css page?
is there something like a div class code I should add to make it work?
I'm confused here sorry about it!
View comment · Posted Oct 12, 2021 · Edwin Andermyr
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Edwin Andermyr commented,
My icons were initially SVG, but I converted them to PNG for the sake of it.
If I upload them again in .SVG format, what shall I do so that the color of the icon can switch to White on hover?
View comment · Posted Oct 11, 2021 · Edwin Andermyr
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Edwin Andermyr created a post,
Hi guys,
Maybe you can assist here,
I applied the method described by Anonymous here:
I chose the first method, uploading assets and using the IS helper.
It works fine now I see my beautiful Icons on top of my title.
But when I hover on the buttons, the text become White (from blue to white) but the icon just stay blue,
Is there a way for me to change the color of the Icon color (just the icon) in all my categories?
If so what's the easiest way to go?
Thanks in advance
/Edwin
Posted Oct 11, 2021 · Edwin Andermyr
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