Marleen de Smet

1. Objects and rules
2. ...
3. Triggers and automations
4. Can I configure a trigger to add a comment to a ticket?

Hi Walter,  That did the trick. Thank you! 

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• Marleen de Smet
• Created September 01, 2023 07:16
• 1 vote

1. Objects and rules
2. ...
3. Triggers and automations
4. Can I configure a trigger to add a comment to a ticket?

Lou This might seem a bit forward but.. could you check my JSON code?  We want to use a webhook to put data from a custom ticket field into a custom user field. The webhook works, and the JSON seem...

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• Marleen de Smet
• Edited August 30, 2023 13:04
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Allow customers to set ticket to solved in email notification

Hi Nicolas Feller,  I'm a bit late to the party but I would like to understand more about your solution. If I understand this correctly the button will lead the customer to a website/form en there ...

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• Marleen de Smet
• Created February 10, 2023 13:06
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Enabling use of Light Agents in Triggers

We need this feature as well. Since light agents forward e-mails to our CS mail adresses we would like the ticket to re-open as soon as an e-mail has been received. Light agents only consult the ti...

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• Marleen de Smet
• Created August 09, 2022 12:30
• 1 vote